Privacy Officer

Mr. Erman Ertunc
Königsallee 2b
40212 Düsseldorf

certificated of §4f BDSG and Art. 37 DSGVO

1. General

1.1 What are personal data
Personal data is information that can reveal or disclose the identity of the user. We abide by the principle of data avoidance. The collection of personal data is waived as far as possible.

1.2 Handling personal data
Personal data are used exclusively for the purpose of establishing the contract, the content of the contract (art. 6 I b DSGVO). In principle, they are not passed on to third parties. Only for the performance of the contract, the data is passed on to the shipping company responsible for the delivery, as far as this is necessary for the delivery of ordered goods. In order to process payments, the payment data required for this purpose will be passed on to the credit institution responsible for payment and, if applicable, to the authorized and selected payment service providers. The processing of your personal data takes place exclusively within the EU.

1.3 Usage data
General technical information is collected when you visit the website. This are the IP address, time, duration of the visit, browser type, and the source page, if any. This usage data is registered in a logfile and can be used and stored for the purpose of statistical evaluation of this website. Linking this usage data with your other personal data does not happend.

1.4 Duration of storage
We store your personal data after the end of the purpose for which the data were collected, only as long as this is necessary on the basis of the legal (in particular tax law) regulations.

2. Your rights

2.1 Information
You may require us to provide information on whether we process personal data from you and, as far as this is the case, you have a right to information about this personal data and on the further details referred to in Art. 15 DSGVO.

2.2 Right to rectification
You have the right to rectify the incorrect personal data relating to you and may, in accordance with Art 16 DSGVO, require the completion of incomplete personal data.

2.3 Right to delete
You have the right to require us to delete the personal data relating to you immediately. We are obligated to delete these immediately, in particular if one of the following reasons applies:

  • Your personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
  • You revoke your consent to which the processing of your data was based and there is no other legal basis for processing.
  • Your data has been processed in an unlawful form.
The right to delete does not exist if your personal data are necessary for the assertion, exercise or defence of our legal claims.

2.4 Right to restrict processing
You have the right to require us to restrict the processing of your personal data if

  • You deny the accuracy of the data and we therefore check the accuracy,
  • The processing is unlawful and you reject the deletion and instead require the restriction of use,
  • We no longer need the data, but you need it for the assertion, exercise or defence of legal claims,
  • You have objected to the processing of your data and have not yet determined whether our legitimate reasons outweigh your reasons.
2.5 Right to Data transferability
You have the right to receive the personal data which you have provided to us in a structured, common and machine-readable format and you have the right to send this data to another person responsible without hindrance by us If the processing is based on a consent or a contract and the processing is done by us using automated procedures.

2.6 Right of withdrawal
As far as the processing of your personal data is based on consent, you have the right to revoke this consent at any time.

2.7 General and right of appeal
The exercise of your foregoing rights is basically free of charge for you. You have the right to apply for complaints directly to the supervisory authority responsible for us, the national data protection officer.

3. Data security

3.1 General
All data on our website is protected by technical and organisational measures against loss, destruction, access, alteration and distribution.

3.2 Sessions and cookies
In operating the website, we may use cookies or server-side sessions in which data can be stored. Cookies are also used for the personal greeting with the user name. Cookies are files that are stored on your hard disk by a Web page to automatically recognize this computer during the next visit to the website and thus to be able to customize the use of the website. Some of the cookies used will be deleted again after the end of the browser session. These are so-called session cookies. Other cookies remain on your device and allow the browser to be recognized during a later visit to our website (permanent cookies). You can set your browser to be informed about the setting of cookies and to decide on their acceptance individually or to exclude the acceptance of cookies for certain cases or in general. Please note that you may not be able to use some features of this website if the cookies are disabled. We make sure that no personal data is taken from sessions or cookies and cookies are only used if this is necessary for the website. Thus, the consideration that there are no predominant interests on their part (art. 6 I f DSGVO) results.

4. Newsletter

When you sign up for our newsletter, we will use the information required or separately provided by you to send you our e-mail newsletter on a regular basis. The deregration from the newsletter is possible at any time and can be done either by a message to us via the contact options indicated in the imprint or via the provided link in the newsletter.

5. Third party services

5.1 Google Analytics
This website uses Google Analytics, a Web analytics service from Google, operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"), and collects and stores data using pseudonyms. The usage profiles created in this way are used to evaluate the visitor behaviour in order to design and improve the offer presented on this website. Google Analytics uses so-called "cookies", small text files that are stored on your computer and which allow you to analyze the use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, in the event that IP anonymization is enabled on this website, Google's IP address will be shortened in advance within Member States of the European Union or in other state parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the United States and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on the website activities and to provide further services related to the use of the website and the Internet with the website operator. The IP address submitted by your browser as part of Google Analytics will not be merged with other Google data. The usage profiles under a pseudonym are also not merged with the personal data about the user without the explicit and separately stated consent of the user. You can prevent the storage of cookies by a corresponding setting of your browser software; However, we would point out that in this case you may not be able to use all functions of this website in full. You can also prevent Google from capturing the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by using the following link (http://tools.google.com/dlpage/gaoptout. hl=de) to download and install the available browser plug-in. Google's privacy notice can be viewed on http://www.google.de/intl/de/policies/privacy/. For more information about terms of use and privacy, see http://www.google.com/analytics/terms/de.html or http://www.google.com/intl/de/analytics/privacyoverview.html. We would point out that on this website Google Analytics was extended by the code " anonymizeIp" in order to ensure an anonymized collection of IP-addresses (so-called IP-masking).

5.2 Social-Media-Links und Social-Sharing
We have our own social media pages on the third-party sites to be reached via links from this website. By using the links you get to the respective Internet pages of the third party providers (e.g. Facebook, Twitter, Google +) and can also share our content. Once you have accessed the third party site, you are within the responsibility of the third party vendor, so that their privacy statement and/or Data usage statements apply. We have no influence on this, but we recommend that you log out of the respective third-party provider in order to avoid unnecessary data transfer before using a corresponding link, so that user profiles can not be created by the third-party provider.

5.3 Use of Matomo
This website uses Matomo, which is a Web analytics service. Matomo uses so-called "cookies", text files which are stored on your computer and which allow an analysis of your use of the website. The information generated by the cookie about your use of this website is transferred (including your abbreviated IP address) to our server and stored for usage analysis purposes, which serves to optimize our website. Your IP address will be anonymized immediately in this process, so that you as a user remain anonymous for us. The information generated by the cookie about your use of this website will not be passed on to third parties. You may prevent the use of cookies by a corresponding setting of your browser software, but in this case you may not be able to use all the functions of this website in its entirety. If you do not agree with the storage and evaluation of this data from your visit, you can object to the storage and use at any time. In this case, a so-called opt-out cookie is stored in your browser, which means that Matomo does not collect any session data. Warning: If you delete your cookies, this means that the opt-out cookie will also be deleted and you may need to reactivate it.

5.4 Use of Youtube
This website and the integrated offers contain so-called embeddings of videos on YouTube. These allow the connection to YouTube and the videos stored there. YouTube is an offer from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). The purpose and scope of the data collection and use of data by Google as well as your rights and settings for the protection as a YouTube customer, please refer to the privacy policy of YouTube. You can find them at: http://www.youtube.com/t/privacy/.

5.5 Affiliate Links and Advertising
We place on our website affiliate and advertising links or banners of certain third parties. With these links/banners we generate revenue (reimbursement of advertising costs) if this link/banner is purchased from the respective third party or if its page is called up. The third party may use cookies to locate the origin of the orders or the call. However, this does not affect the use of our website and in particular does not justify a purchase obligation. Set affiliate and advertising links or banners should only serve as a convenience for your purchase. In addition, the respective data protection regulations of the third parties apply.

5.6 Hotjar
On our website, we use Hotjar, an analysis software of Hotjar Ltd. ("Hotjar") (Http://www.hotjar.com, Level 2, St Julian's Business Centre, 3, Elia Zammit Street, St Julian's STJ 1000, Malta, Europe). With Hotjar, we have the possibility to measure and evaluate your clicks, mouse movements etc. on our website. The information generated by the "Tracking code" and "cookie" about your visit to our website will be sent to the Hotjar servers in Ireland and stored there. Cookies from Hotjar can remain valid for up to 365 days. The following information is collected:

Device-specific data
The following information is collected regarding your device and your browser:
  • IP address of the device (it is collected and stored in an anonymous form);
  • Screen resolution/display of the terminal screen;
  • End device type (individual endpoint identification features), operating system, and browser;
  • Geographical location (country only);
  • Referred language when viewing the Hotjar-based Web page.
End of user interaction

  • Mouse events (movements, position and clicks);

Protocol data
Randomly, the servers of Hotjar automatically record information collected from our website and the Hotjar website. The following data are collected, among others:

  • Referencing domain;
  • Visited pages;
  • Geographical location (country only);
  • Preferred language when viewing the Web page;
  • The date and time when the pages of the Web site were accessed.
This information uses Hotjar to evaluate your use of our website, to generate reports on the use of the site, as well as other services relating to the use of the website and the Internet evaluation of the website. Hotjar also uses third party services such as Google Analytics and Optimizely. These can store information that your browser sends as part of the website visit (e.g. cookies or IP requests). For more information, please refer to the privacy policy of these services. If you do not want a recording, you can disable it by setting the DoNotTrack header in your browser. You can also prevent the collection of data by Hotjar by clicking on the following link and following the instructions here: https://www.hotjar.com/opt-out. You can view the privacy policy of Hotjar at https://www.hotjar.com/privacy.

5.7 Use of LiveZilla
On our website we use the services of LiveZilla GmbH, Ekkehardstraße 10, 78224 Singen (www.livezilla.net), in order to analyse and evaluate the visitor behaviour on our website and to improve our offer and to make it more appropriate for your needs or to Run our live chat or live support. LiveZilla collects and stores data for the purpose of web analysis. Usage profiles are created using pseudonyms. This may be used by LiveZilla cookies. Without your explicit consent, the pseudonymised usage profiles will not be merged with your personal data. It is technically ensured that IP addresses are automatically anonymized. You can adjust the settings for setting cookies in your browser preferences. In order to contradict the tracking by LiveZilla with effect for the future, you have to click the following link: [...] The privacy policy of LiveZilla can be found here: https://www.livezilla.net/disclaimer/de/

5.8 Use of Klarna
As part of the ordering process it is possible to choose a payment via Klarna (Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden). Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information contained in Klarnas Privacy policy. Datenschutzbestimmungen. The checkout solution is provided by Klarna and uses cookies to provide you with an ideal online experience when you use the Klarna checkout. A detailed list of cookies and an explanation of their purpose can be found here. hier.

Klarna checks and evaluates your data information and maintains an exchange of data with other companies and business credit bureaus on legitimate occasions, in particular with regard to creditworthiness. Your personal details will be treated in accordance with the applicable data protection regulations and will in particular not be passed on to third parties for advertising purposes. The privacy policy of Klarna can be viewed by the customer at https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf

6. Contact

If you would like to contact us regarding privacy, please feel free to use the following contact options. Person responsible in the sense of DSGVO:

ExVisa GmbH
Woerdener Straße 5 a
33803 Steinhagen

Represented by its managing Director:
Mr. Tolga Akcay

E-Mail: info@estaexpress24.com
© 2020 ExVisa GmbH All Rights Reserved